Best Practices For Introducing Your Medical Staff To New Technology

Adopting new technology is necessary to ensure that work processes are refined and employees are more efficient and productive. Technology can increase productivity while reducing the costs involved, which is important even for medical practices. Here are the best practices for introducing your medical staff to new technology.

1. Be Open about the Change

Medical staff members have a simpler time dealing with change when they comprehend what is taking place and the reasons for it. When they don’t have clarity of information, anxieties and rumors will start to affect them. Before the implementation of new technology, managers need to transparently and clearly communicate how the adoption will affect the employees and the reasons behind the implementation. This approach will offer an opportunity for building trust and setting the tone. Employees have a higher likelihood of trusting transparent firms, and change is the best time to be transparent. Moreover, transparency will create a positive environment for employees to adjust to the implementation. 

2. Include the Staff in the Selection Process

Many times, firms implement new technology without involving the people who will be dealing with it the most. Including such persons in the selection process of the new technology is normally underappreciated, but can go a long way in ensuring your medical staff is open to it. Individual contributors are aware of the challenges affecting their duties and tasks better than the management and are better placed to advice on the technology that can assist them in increasing efficiency. The best way to carry out this practice is to pick a committee of medical staff members who will be impacted by the adoption. These team members can look up the available choices and assess possible tools to get one that has the maximum benefits and minimal disruptions to the job. 

3. Develop Comprehensive FAQ Documents

Any critical change in an organization creates room for numerous questions. Even when the technology is meant to improve work processes, questions can result in confusion and misinformation in case employees lack a reliable information source. When one employee misunderstands something, they can confuse the whole team. Hence, management needs to develop FAQ documents that comprehensively address critical questions staff members will enquire, including the reasons for the adoption, the selection process of the technology, thorough instructions of task accomplishment, and more. A FAQ must have screenshots and text to demonstrate to the medical staff how they can use the technology to do special projects and daily tasks. 

4. Reward Healthy Skepticism and Curiosity

As you address questions, be sure to be attentive to the type of questions being raised. Some employees will make skeptical remarks that ruin morale, while others will make those that drive improved results. Be sure to use employees who are high achievers since they easily get lured by greener pastures or get bored. As opposed to stressing over when they might leave, you can help them channel their energy into vetting new work processes and technology. New technology is an ideal opportunity to re-engage them since they are constantly looking for new challenges to use their critical thinking skills. By encouraging curiosity and healthy skepticism, you can improve your work processes. 

5. Recruit Workers with Technical Skills

Technical workers are usually critical for assisting a health organization to adopt new technology successfully. Based on the kind of technology your medical practice invests in, you might require to temporarily or permanently recruit workers with technical skills. Generally, organizations prefer new hires who have technical skills. About 45 percent of companies hired workers due to their technical skills in 2018. If your practice cannot hire full-time technical workers, you can hire a part-time consultant. This will offer your medical staff direct access to a technical expert. A consultant will instill best practices and ease pressure on the training team. Organizations that are recruiting hires with technical skills are making a crucial investment that will assist their staff members in adjusting to new technology quicker.


Many medical employees don’t have technical skills as most of their education involves healthcare. Therefore, introducing these best practices assists your medical staff to easily and openly adopt new technology.

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